Privacy Policy – WASender Premium Message Sender
Last updated: 2025

Privacy Policy

This Privacy Policy explains how WASender – Premium Message Sender (“WASender”, “we”, “our”, “us”) collects, uses and protects your information when you use our Chrome extension and our website.

1. Who we are

WASender – Premium Message Sender is a Chrome extension and web product designed to help users manage and organize their WhatsApp communication more efficiently. The website and product are operated by the owner of wasender.es. If you have any questions about this Privacy Policy, you can contact us at: soporte@wasender.es.

2. What information we collect

We aim to collect only the minimum amount of information necessary to provide and support the product. Depending on how you interact with WASender, we may collect:

2.1. Information you provide directly

  • License and activation data: such as your WhatsApp number or a license key used to activate the paid version of the extension.
  • Contact details: such as your name and email address if you contact us for support, request help with installation or ask billing questions.

2.2. Payment information

Paid licenses are processed by third-party providers such as PayPal. We do not store your full credit card data on our servers. Certain limited information (for example, transaction ID, country, amount paid, email used in PayPal) may be available to us for invoicing, accounting, fraud prevention and support purposes, always subject to the privacy policy of the payment provider.

2.3. Technical and usage data

When you visit our website, our hosting provider may automatically collect standard technical data such as IP address, browser type, device type, referring pages and time spent on the site. This information is used in aggregated form to maintain security, prevent abuse and understand how the website is used.

Within the Chrome extension, we may store local settings such as language preferences, templates configuration and your license status. This information is kept inside your own browser using Chrome’s storage mechanisms and is not transmitted to us unless strictly required for activation or support.

3. Data we do not collect

WASender is designed so that your WhatsApp content remains under your control. The extension:

  • Does not read or store the full content of your conversations on our servers.
  • Does not store your WhatsApp password, PIN or login credentials.
  • Does not back up or export your chat history to any external server controlled by us.
  • Does not track your browsing history outside of WhatsApp Web and the product pages.

4. How we use your information

We use the information we collect for the following purposes:

  • To provide, activate and manage your WASender license.
  • To deliver customer support, respond to your questions and solve technical issues.
  • To process payments, issue invoices and comply with legal and accounting obligations.
  • To maintain the security and stability of our website and services.
  • To analyze usage patterns in aggregated form in order to improve the product.

5. Legal basis for processing (EU/EEA users)

If you are located in the European Economic Area, our legal basis for collecting and using your personal information depends on the context:

  • Contract: when processing is necessary to provide the license or service you requested.
  • Legitimate interest: such as fraud prevention, product improvement and security.
  • Legal obligation: when we must keep records for tax or accounting purposes.
  • Consent: when you voluntarily provide information for specific purposes (for example, contacting support).

6. Data storage and retention

Information stored in the extension (such as templates and preferences) is saved locally in your browser as long as you keep the extension installed, unless you clear your browser data.

Information related to payments and invoices may be kept for the duration required by applicable tax and accounting laws. Support communications may be kept for a reasonable period in order to follow up on previous requests and improve our service.

7. Sharing of information

We do not sell, rent or trade your personal information to third parties. We may share limited information only in the following situations:

  • Service providers: such as payment processors (PayPal) and hosting providers that help us operate the website and deliver the product. These providers only receive the data necessary to perform their functions and are bound by their own privacy policies.
  • Legal requirements: when we are required to do so by law, court order or governmental authority.
  • Business transfers: in the unlikely event of a merger, acquisition or sale of assets, users will be informed and your information will remain protected under similar terms.

8. Cookies and similar technologies

Our website may use cookies or similar technologies to remember preferences, maintain sessions and measure anonymous traffic statistics. You can control cookies through your browser settings and choose to delete or block them, although some features of the website may not function properly without them.

9. Your rights

Depending on your location, you may have the right to request access, correction or deletion of your personal data, to object to certain processing, or to request that we restrict how we use your information. To exercise any of these rights, please contact us at soporte@wasender.es. We may need to verify your identity before processing your request.

10. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss or misuse. However, no method of transmission or storage can be guaranteed as 100% secure, so you should always use strong passwords and keep your device protected.

11. Third-party links and services

Our website and documentation may contain links to external sites or services (for example, PayPal payment pages or official WhatsApp documentation). We are not responsible for the content or privacy practices of those third-party sites. We recommend that you read their privacy policies separately.

12. Children’s privacy

WASender is intended for use by adults and business users. We do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided us with personal data, please contact us so that we can delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. When we do, we will update the “Last updated” date at the top of this page. Significant changes may also be communicated through the website or by email when appropriate.

14. Contact

If you have questions about this Privacy Policy or about how your information is handled, you can contact us at:

WhatsApp